Business process portfolio management:Assets that are worth more than you think

What is it?

Results come from good decisions. Octo’s approach to Business Process Portfolio Management focuses on helping our customers make critical decisions around investing in process improvement. Business processes are part of the institutional knowledge amassed by organizations that are critical to sustaining operational efficiency. In this way, certain enterprise business processes can--and should--be considered true assets. An agency’s business process portfolio often consists of one or more of the following:

  • Business rules
  • Business processes
  • Business values
  • Governance body charters
  • Job aids and process assets

As part of a larger Organizational Change Campaign, Octo helps agencies assemble functional expert teams to identify and prioritize short and long-term management and business process improvement opportunities. 

Why do you do it?

If your processes are fragmented and result in performance and investment inefficiencies, Business Process Portfolio Management will help.   To spread the gospel of operational efficiency and the benefits of effective Governance, Octo will engage and deploy organizational change agents across the enterprise to define core processes and facilitate stakeholder ownership.  Embracing industry standards such as ITIL, Octo’s approach ensures our customers maintain a laser focus on outcomes and service delivery towards the objectives of defining and optimizing an organization’s Service Delivery Model.

Upon completion of the initial phase of the campaign in which process improvement targets are identified, Octo can help agencies realize those improvements leveraging proven Business Process Re-engineering techniques such as LEAN Six Sigma.  Working with key stakeholders, Octo will tailor a decision framework to help segment and prioritize BPR opportunities based on impact and mission value.  Applying EPM principles to a process improvement campaign enables "right-sizing" of the investment in tackling those opportunities with the appropriate tools and resources (e.g., quick-wins, in-depth studies, transformational projects, leadership decisions, etc.).  Octo employs EPM rigor in this way to ensure its customers are not only doing the right things, but also doing the “right things right”.  

What do you get?

Business Process Portfolio Management: 

  • Provides a detailed picture of current organizational processes, then identifies and prioritizes opportunities for improvement and--leveraging BPR tools and techniques--eliminates redundancies and bottlenecks;
  • Identifies specific areas where an agency is overinvesting its resources or critically underfunding frequently neglected core business processes;
  • Delivers a detailed plan of where to focus your efforts, and how to get the most out of the resources you have;
  • Clearly communicates priorities to help align processes and better meet mission objectives; and
  • Results in a more empowered, productive and efficient agency workforce.