Measuring and Managing Performance:Understanding your performance management strategy

What is it?

Developing a performance management strategy and the associated measures for that strategy are cornerstones of performance-based acquisition.  Often there are many areas to measure but no comprehensive strategy to focus the service provider and the service recipient on the most important measures.  Our Performance Management Strategy and Service Level Agreement Development solution begins with the development of a performance management strategy which identifies the performance areas most closely tied to achieving mission outcomes.  Then, and based on this performance management strategy, we support our client through the development of rigorously defined Service Level Agreements looking closely at price-performance trade-offs, technical architecture considerations, and ease of contract administration.

Why do you do it?

If forming a performance-based contract and struggling to determine what to measure and how…

If a veteran of poor performing contracts and seeking a better way to measure performance and incentivize the service provider…

If unsure how to develop service level agreements and cognizant that “industry standards” are only a starting point…

What do you get?

The output from the PERFORMANCE MANAGEMENT STRATEGY AND SLA DEVELOPMENT includes both a comprehensive performance management strategy, mapping mission outcomes to specific measures with the understanding of how those measure driving attainment of mission imperatives, and a series of highly detailed and client-specific service level agreements, ready to insert into the quality assurance surveillance plan.