Client Division Title: 
Department of Defense
Client Practice Area: 
Performance Based Acquisition / Critical Program Management
Client Seal: 
Department of Defense
Success Stats: 
  • Conducted a baseline IT process assessment and developed an IT process maturation roadmap to guide USSCOM through continued operational and organizational improvements.
Client Challenge Description: 

The U.S. Special Operations Command (USSOCOM) has been operating under a single-source contract for Enterprise IT Services since FY2002 known as Enterprise Information Technology Contract (EITC). The combination of significant changes in USSOCOM’s mission and IT requirements, the maturation and evolution (e.g., Performance-Based contracting) in Government procurement approaches, and a need to consolidate and standardize IT service delivery required USSOCOM to need consulting support to meet the goals of the new requirements.  Octo Consulting Group was brought in to provide advisory support for this complex multu-sourced enviornment, helping Special Operations Forces Information Technology Enterprise Contracts (SITEC) to provide IT service and delivery across Headquarters, Joint Special Operations Command, the four services, and theater commands.

Client Approach Description: 

Octo's approach to this client problem was to provide end-to-end Acquisition Support by assisting the Project Manager with all aspects of the acquisition including requirements definition, acquisition strategy formulation, performance incentive planning, solicitation development, market research and cost estimation, proposal evaluation, and post-award administration including programmatic IV&V.  The focus was to improve management performance, technical performance, and cost control.  Our approach was centered around a need for a sourcing strategy - our team started with a comprehensive discovery initiative to interview USSOCOM customers, providers, and other stakeholders in order to construct and recommend a phased approach to meeting USSOCOM’s requirements for IT service sourcing and transformation (Data Center, Networks, Applications, IT Service Desk, Distributed Computing).

Client Solutions Description: 
  • Comprehensive discovery initiative to interview USSOCOM customers, providers, and other stakeholders to construct and recommend a phased approach to meeting USSOCOM’s requirements for IT service sourcing and transformation
  • Developed a transition plan to give USSOCOM an implementation plan to effectively execute and manage the transition from the current single provider model to the new multi-provider model
  • Gathered, interpreted, and discerned the IT servicing requirements from each of the Headquarters, Joint Special Operations Command, the four services, and theater commands
  • Established and executed a sourcing strategy and develop supporting documentation based on Government requirement s for a performance-based acquisition
  • Established an enterprise program to transform IT service delivery including implementation of the ITIL Version 3 process architecture.
  • Establishe an innovation plan
Client Focus Areas: 
  • Sourcing Strategy
  • Risk Management
  • Transition Planning
  • Governance and Communications
  • Stakeholder Requirements and Analysis
  • Sourcing Strategy and Execution
Client Results: 
  • Developed an Office of the Secretary of Defense approved acquisition strategy; drafted Independent Government Cost Estimates, Requests for Proposals and Service Level Agreements for the procurement. These artifacts now serve as standards across USSOCOM and have reduced the acquisition lifecycle costs.
  • Conducted a comprehensive data collection effort resulting in the development of a Command-wide IT operational process profile, technical profile, and an organizational profile which streamlined the organizational processes.
  • Conducted a baseline IT process assessment and developed an IT process maturation roadmap to guide USSCOM through continued operational and organizational improvements.