Under a new enterprise model, the Corps and its outsourced IT service provider (Ace-IT) are full partners. The Corps is responsible for strategic/command and control activities, and directing Ace-IT enterprise-level IT services in the key areas of automation, communications, information assurance, and configuration management. The Enterprise Services Division (ESD) required process and communications improvement to making effective technology hardware and software decisions in support of the business, and for delivery through its outsourcing partner. Octo Consulting Group was asked to support this effort by establishing a single workflow for setting IT standards and making product decisions.
Octo employed stakeholder interviews with representatives from across the organization in order to identify and understand the gaps with current governance and processes. We reviewed existing IT governance and provided recommendation of the concept, roles and responsibilities, workflow, and the Charter to re-brand and invigorate a suboptimal governance board. Octo created the Enterprise Technical Standards Standard Operating Procedures for the Corps, including a detailed description of the techniques to employ when making target-state decisions. Finally, we evaluated and recommended improvement initiatives, and developed an Improvement Roadmap to address the key themes and findings from interviews and documentation review.