Amtrak

Outsourcing Transition Support

Previous Page Next Page

Provided support for a complex transition to a multi-sourced enviornment

Challenge

Amtrak has recently moved to a multi-sourced environment for their IT infrastructure – which includes seat management, data center support, voice and network support. Amtrak was migrating from a single-vendor supported environment and needed assistance with managing the transition. Octo Consulting Group was brought into support the sourcing transition to ensure that end-users were not impacted during the transition and that service levels would be maintained.

Approach

Octo approached this problem by first doing a detailed review of the contracts that the new vendors were transitioning into, and by working closely with Amtrak stakeholders on understanding the biggest risk areas for the transition. Octo provided a PM that lead a daily transition coordination call to ensure that all of the projects tasks were on track and that any issues or risks were addressed early.

Solutions

Provided the overall program and transition management of the 5 towers and delivery responsibility over the IT outsource vendors. This role reports directly to the CTO and involves ensuring the delivery of the project goals.

Key focus areas included:

Transition Planning
Project Management

Results

Through the support that Octo provided, Amtrak was able to keep on track with the transition to a multisourced enviornment.