Client Division Title: 
Client Practice Area: 
Outsourcing Transition Support
Client Seal: 
Success Stats: 
  • Provided support for a complex transition to a multi-sourced enviornment
Client Challenge Description: 

Amtrak has recently moved to a multi-sourced environment for their IT infrastructure – which includes seat management, data center support, voice and network support.  Amtrak was migrating from a single-vendor supported environment and needed assistance with managing the transition.  Octo Consulting Group was brought into support the sourcing transition to ensure that end-users were not impacted during the transition and that service levels would be maintained.

Client Approach Description: 

Octo approached this problem by first doing a detailed review of the contracts that the new vendors were transitioning into, and by working closely with Amtrak stakeholders on understanding the biggest risk areas for the transition.  Octo provided a PM that lead a daily transition coordination call to ensure that all of the projects tasks were on track and that any issues or risks were addressed early.

Client Solutions Description: 
  • Provided the overall program and transition management of the 5 towers and delivery responsibility over the IT outsource vendors.  This role reports directly to the CTO and involves ensuring the delivery of the project goals.
Client Focus Areas: 
  • Transition Planning
  • Project Management
Client Results: 
  • Through the support that Octo provided, Amtrak was able to keep on track with the transition to a multisourced enviornment.